Superior Sale - Click for details

Customer Service

Welcome to SuperiorCarCare.net customer service!

info@superiorcarcare.net

Florida residents receive free ground shipping on orders over $95 shipped within Florida!

Please visit this page anytime you have a question regarding ordering, shipping, and returns. We’ve tried to anticipate any questions you might have and answer them completely. Below you’ll find a list of frequently asked questions. Click on your question and the page will automatically scroll to the answer.

All Superior orders come with our No Hassle Guarantee. If you are unsatisfied with your purchase, simply return it within 30 days and we’ll refund you the purchase price. It’s that easy. Please read our complete return policy at the bottom of this page for more information.

Please note: Custom-made items are just that, custom-made specifically for your vehicle when ordered. For that reason these items are non-returnable. We guarantee that these products are as advertised and warranty them against manufacturing defects.

If you have any further questions, please call us Toll Free at 1-800-215-4460.
Mon-Fri 9am - 5pm (eastern time).Se Habla Espanol!
Or Email CustomerService@superiorcarcare.net
To check availability, for technical help, or ordering assistance, please email Sales@superiorcarcare.net
.

Click here for Superior's Privacy Policy.


F.A.Q's

Shipping

Returns



F.A.Q.'s back to top

How do I place an order?

We’ve found ordering over the internet to be the most convenient method. This method ensures fast and error-free order processing. Use the menu to the left of your screen to shop by brand or to browse products by category. Click on items of interest to learn more. At the bottom of each page, you will find related items that can be accessed by clicking on the photo. When you are ready to order, simply click on the Add To Cart button at the bottom of the page. That item will be added to your shopping cart. You may then continue shopping or check out. You may view the items in your cart by clicking on View Cart at the top of the screen at any time while you are shopping. When you are ready to check out, click on View Cart and then click Checkout. Follow the instructions provided. You will receive an email confirmation of your order when your payment has been processed. You will receive a FedEx or UPS tracking number when your order has been sent with the exception of Drop Ship Items. Most orders ship the same business day.

Some items may require further assistance. If you would like to order over the phone, please call 1-800-215-4460. If you have questions about products, please email us at info@superiorcarcare.net



Shipping

What are my shipping options within the United States?

Florida residents receive free ground shipping on orders over $95 shipped within Florida!

We ship all ground service via FedEx Ground in the continental United States. Delivery times vary from 2 to 7 business days, depending on where you live. Custom items may require additional time and an approximate delivery time is noted on those items. All expedited shipping (Next Day, 2 Day, & 3 Day Delivery) is done through UPS.

* Shipping rates to Hawaii and Alaska are listed under Military Shipping.

See the rate chart below. When calculating expedited shipping time exclude Saturdays, Sundays, and nonworking UPS holidays. Orders placed after 11am EST will ship the following day. Contact us if your have any questions about shipping to your area. 1-800-215-4460

Exactly when will my package be delivered?

FedEx Ground packages are delivered to residential addresses Tuesday through Saturday between 9:00 a.m. and 8:00 p.m., and to business addresses during their normal business hours Monday through Friday. FedEx Ground packages cannot be scheduled to arrive at a specific time of day.

Expedited Shipping Service

Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur.

Expedite rates apply to orders under $500.00. For more shipping options please call our customer service dept. Special Order Items like BLT Mats, WeatherTech, ParkSmart Mats, Highland, and over sized items can not be shipped via expedite shipping.

Next Day Air orders must be placed by 12 pm EST in order to ship out the same business day.

Certain oversized items - heavy liquids, buffers, wash systems, and vacuums - will require a rate quote for expedited shipping.

Ground Shipping Rates
We charge one low rate based on the total value of your order


ORDER VALUE SHIPPING CHARGE
Under $14.99
$15.00 - $24.99
$25.00 - 49.99
$50.00 - 74.99
$75.00 - 99.99
$100.00 - 149.99
$150.00 - 199.99
$200.00 - 249.99
$250.00 - 299.99
$300.00 - 349.99
$350.00 - 399.99
$400.00 - 499.99
$500.00 and over


$7.95
$8.95
$12.95
$15.95
$18.95
$20.95
$22.95
$24.95
$26.95
$28.95
$29.95
$30.95
FREE

Expedited Shipping
3 Day Fed Ex- add $20.00 to the ground rate
2 Day Air Fed Ex- add $30.00 to the ground rate
Next Day Air Fed Ex- add $45.00 to the ground rate
 

Shipping to Canada



CANADA Shipping Rates via USPS Priority Mail International: Shipping rates includes Handling, Packing and Insurance.

In order to make it simple for you, we charge one low delivery charge based on the total value of your order.

Prices Do Not Include duties, taxes, or brokerage fee. Consult your local customs authorities to determine if any imports tariffs apply.

These rates DO NOT APPLY to Special Order Items like BLT Mats, WeatherTech, ParkSmart Mats and Highland. Shipping may be higher on oversized or overweight items, like buffers, heavy liquids, cases, etc. A representative will contact you for ship rate approval if additional funds are needed.



Canada Shipping Rates
ORDER VALUE SHIPPING CHARGE
Under $15.00
$15.01-$25.00
$25.01-$50.00
$50.01-$75.00
$75.01-$100.00
$100.01-$150.00
$150.01-$200.00
$200.01-$300.00
$300.01-$400.00
$400.01-$500.00
$500.00 and over
$22.95
$24.95
$27.95
$30.95
$34.95
$39.95
$44.95
$54.95
$64.95
$74.95
$80.95

Do you ship internationally?



A minimum purchase of $150 is required for international orders. Shipping rates vary according to destination. Please place your order on the website and include an email address where we can reach you. We will calculate your shipping rate and contact you for authorization before we process and ship your order. These rate quotes DO NOT include any additional duties/taxes that may be incurred at customs.

Sorry, we are unable to ship aerosol products and custom items outside of the U.S.



Do you ship to military addresses?



Yes, we ship to APO and FPO military addresses via USPS priority mail. We will handle the customs forms. Rates are listed below.

Please note: we are unable to ship aerosol or custom-made products to APO or FPO addresses due to federal regulations. Oversized and overweight items may require additional shipping fees. You will be notified if additional shipping fees are required.



ALASKA, HAWAII & US MILITARY Rates
Order Value Shipping Rates
Under $24.99
$25.00 - 49.99
$50.00 - 74.99
$75.00 - 99.99
$100.00 - 149.99
$150.00 - 199.99
$200.00 - 249.99
$250.00 - 299.99
$300.00 - 349.99
$350.00 - 399.99
$400.00 - 499.99
$500.00 and over
$12.95
$14.95
$17.95
$20.95
$23.95
$25.95
$27.95
$29.95
$31.95
$34.95
$36.95
$39.95



Returns

Do sales taxes apply?



Florida residents will pay 7% sales tax.



What is your return policy?



If you are not satisfied with your purchase, you may return the item in like-new condition with original packaging within 30 days of receiving it. You must email CustomerService@superiorcarcare.net for a Return Authorization Number prior to sending an item back to us. Products returned without an authorization number will not be accepted. The customer is responsible for shipping fees to send items back. Shipping charges will not be refunded. Custom items cannot be returned, including car covers, license plates, seat covers, and certain floor mats. We guarantee these products are as advertised and the manufacturer warrantees them against manufacturing defects. Per Covercraft, we cannot accept returns on custom car covers or covers made from these fabrics: Sunbrella, Form Fit, and WeatherShield. A 15% restocking fee will be charged on all other returned Covercraft items.

A 15% restocking fee will be charged on all returned garage flooring & mats, per the manufacturers.